TERMS AND CONDITIONS
EFFECTIVE DATE: [18.02.2025]
Welcome to Jeevi Herbals! These Terms and Conditions govern your access to use of our website, products and services by purchasing our products, you agree to these terms.
GENERAL INFORMATION
Company Name: [Jeevi Herbals]
Products Offered: Herbal hair oil, Herbal hair dye, Herbal soaps, Natural and organic supplements, and Wellness products, etc.
Age Restriction: By using our website or purchasing products, there is no age limit.
PRODUCT INFORMATION
Not Medical Advice: The information provided on our website or packaging is for educational purposes only and is not intended to replace medical advice. Consult a healthcare professional before using our products.
No Guarantees: Results from using our products may vary depending on individual health and other factors.
PLACING AN ORDER
When your order contains the items and quantities you wish to purchase, click on the “Checkout” link underneath your order. You will then be asked to provide us with your shipping and payment information. Please see the Payment Options available to you and choose the one that suits you.
Once you have successfully made your payment, your order will be processed & shipped within our stipulated timelines. For more information, please see our Shipping Policy.
ORDERS & PAYMEMTS
Order Acceptance: We reserve the right to accept or reject any order at our sole discretion.
PAYMENT OPTION
Domestic and international credit cards, issued by banks and institutions that are part of the Visa and MasterCard Network.
VISA DEBIT CARDS
Please note that for Visa and MasterCard you will require to submit your 16-digit credit card number, card expiry date and a 3-digit CVV number (on the back of the card), when you make an online transaction using your Credit Card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. For American Express Cards you will be required to give your 15-digit card number and a 4-digit code.
The Credit Card transaction will appear on your bank statement as a payment toJeevi Herbals.
SHIPPING & DELIVERY
Shipping Policy: Orders are shipped within [48 hours] once you placed an order. Shipping times may vary based on location and carrier delays.
International Orders: Customers are responsible for customs fees, import duties, or taxes for international shipments.
Delivery Issues: Contact us within [6 to 9 days] for any delivery-related concerns.
RETURNS & REFUNDS
We do not offer refunds or exchanges for products due to hygiene concerns.
However, we do offer replacements depending on a case by case basis and it is always our endeavor to help our customers to the best of our ability.
If you claim a leakage in the product or if it was any damaged during the delivery process and please send us an email with the following details, within 48 hours of the delivery date. Please allow one to two weeks from the day you return your package, for your replacement request to be fully processed and closed.
Please write to us Jeeviherbalproducts@gmail.com within 48 hours of receiving the product that you would like to replace it with the following details:
1. Order Number
2. Invoice number
3. Details of your request or complaint
4. Images or videos to support the complaint, without that we cannot process your request.
Once all the details are received, it would take our team 3 working days to revert on the complaint/ query/ issue. In case of replacement is approved for your complaint, you will be informed of the same with an authorization complaint number, and a reverse pick-up of the product will be arranged.
All products must be sent back to us packed in the same packaging as it was received.
REPLACEMENT ARE NOT POSSIBLE IN THE FOLLOWING CASES
1. Used products
2. Replacement request is made outside the specified time frame.
3. Products with tampered or missing and including price tags & labels.
DISCLAIMER OF LIABILITY
Product Use: We are not liable for misuse, allergic reactions, or adverse effects resulting from our products. Always follow the instructions provided.
CANCELLATION POLICY
Orders once placed through our website cannot be cancelled and no refunds will be made once an order has been successfully placed.
ORDER DELIVERY
Order Deliveries Will Be Made Between, Monday to Saturday. Excluding public holidays.
Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. However, the brand takes no responsibility for goods signed by an alternative person.
Certain courier partners may request an OTP to complete delivery. This will need to be provided for completion of delivery. OTP will be sent to the number registered at time of placing the order.
Jeevi Herbals is not responsible for damage after delivery.
INTELLECTUAL PROPERTY
All content on our website, including images, text, and logos, is the property of [Jeevi Herbals]. Unauthorized use is prohibited.
GOVERNING LAW
These Terms and Conditions are governed by the laws. Any disputes will be resolved exclusively in the courts of law.
CHANGES TO TERMS & CONDITIONS
We reserve the right to update these terms at any time. Continued use of our website or services constitutes your acceptance of the updated terms.
