Refund & Replacement Policy

For hygiene reasons we do not offer refunds or exchanges. However, we do offer replacements on a case-by-case basis, and always try to help our customers to the best of our ability.

Damaged or leaking products

If a product arrives damaged or leaking, email us within 48 hours of delivery at Jeeviherbalproducts@gmail.com with:

1. Order number
2. Invoice number
3. Details of your request or complaint
4. Images or videos supporting the complaint (required to process it)

Once we have all the details, our team takes about 3 working days to respond. If a replacement is approved, you’ll receive an authorisation number and we’ll arrange a reverse pick-up. Products must be returned in the same packaging they arrived in. Please allow one to two weeks from the day you return your package for the replacement to be processed.

Replacements are not possible when

1. The product has been used.
2. The request is made outside the specified time frame.
3. Price tags or labels are tampered with or missing.

Cancellations

Orders once placed cannot be cancelled, and no refunds are made once an order has been successfully placed.